What are the responsibilities and job description for the EUC Support Engineer position at Lensa?
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Job Title : Production Support Analyst 1 - EUC Support Engineer
Location : 820 South Flower Street, Burbank, California 91502 United States
Travel : 25%
Job Description
Understand the levels of service offered to the cast members and ensure SLA’s are achieved
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure
Organization: CIS US MS
Title: EUC Support Engineer
Location: CA-Burbank
Requisition ID: 078838
Job Title : Production Support Analyst 1 - EUC Support Engineer
Location : 820 South Flower Street, Burbank, California 91502 United States
Travel : 25%
Job Description
- On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members
- Offer break/fix support to cast members for aspects, i.e., Disney owned devices, peripherals and software installed
Understand the levels of service offered to the cast members and ensure SLA’s are achieved
- Liaise and work with EUC Request Fulfillment team. As needed carry out daily installations for all hardware that is being refreshed, reimaged or memory installed etc.
- Install and configure software requested by Cast Member (MS Office 365, Adobe Creative Suite, VPN software, etc.)
- Ticket management –manage all service level tickets that are assigned to individuals. Update and close tickets
- Post Validation Support – Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
- Lift, carry and transport computer equipment.
- Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations.
- 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
- 3-5 years hands on experience with Win 7, Win 10 and MAC OS
- Experience with Ticket monitoring systems (Service Now)
- Hands on with large scale windows migration activities
- Knowledge and experience of InTune
- Proficient use of Microsoft Office Products
- Strong customer service skills (in-person and written)
- Good communication skills (in-person and written)
- Ability to work under minimal supervision
- Ability to work and multitask in a fast-paced environment
- Detail Oriented
- Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to customer appointments
- From the above, ensure you communicate when there is any deviation, both with supervisor and as needed customer
- This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
- Have a full, clean driving license
- Have access to a roadworthy vehicle
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure
Organization: CIS US MS
Title: EUC Support Engineer
Location: CA-Burbank
Requisition ID: 078838
