Senior Voice Engineer

We are seeking a Senior Voice Engineer with 8-10 years of experience to join our team and lead the design, implementation, optimization, and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP, PBX systems, SIP trunking, and unified communications platforms, along with a deep understanding of both on-premise and cloud-based voice solutions. This role will ensure the delivery of high-quality voice services, manage complex voice projects, and provide expert-level support to maintain system reliability and performance.

• 8-10 years of experience in voice communications, with a focus on VoIP, PBX, SIP, and Unified Communications technologies.
• Hands-on experience with industry-leading voice platforms, such as Cisco Unified Communications Manager (CUCM), Avaya, Microsoft Teams, and cloud-based UC solutions.
• Extensive knowledge of VoIP protocols (SIP, H.323, RTP), QoS, network design for voice systems, and voice security best practices.
• Expertise in troubleshooting voice call routing issues, call quality problems, SIP trunking, and integration with other systems.
• Strong experience with voice network architecture, including call flows, numbering plans, and voice routing.
• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs) and how they relate to voice and multimedia communications.
• Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance.
• Experience with cloud-based voice and communication services (e.g., AWS Chime, Microsoft Teams Voice) and hybrid solutions will be added advantage.
• Lead the design, implementation, and management of voice communication systems, including VoIP (Voice over IP), PBX, SIP trunking, and Unified Communications (UC) platforms.
• Oversee the deployment and integration of voice solutions, such as Cisco Unified Communications Manager (CUCM), Avaya, Microsoft Teams Calling, or other enterprise voice platforms.
• Troubleshoot and resolve complex voice issues related to call quality, latency, call routing, and connectivity.
• Optimize voice network performance, ensuring scalability, redundancy, and high availability across the organization.
• Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.
• Ensure compliance with voice service standards, including security (encryption, firewall rules), quality of service (QoS), and service-level agreements (SLAs).
• Manage SIP trunking, PBX integration, and telephony services, including ongoing maintenance, updates, and troubleshooting.
• Conduct regular voice performance assessments and implement improvements to reduce call drops, improve audio quality, and enhance user experience.
• Provide subject matter expertise and guidance to junior engineers and support teams on voice technology best practices.

The pay range that the employer in good faith reasonably expects to pay for this position is $57.26/hour - $89.47/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $57 - $89