What are the responsibilities and job description for the Voice Engineer position at SWM International?
Description
Position Title : Voice Engineer
Location : Alpharetta, GA
Description :
We are seeking a skilled and motivated Voice Engineer to join our team. In this role, you will be responsible for the design, implementation, support, and troubleshooting of voice communication systems, specifically Cisco-based solutions, 8x8 phone systems, and various associated applications such as 2Ring, Finesse, and Jabber. The ideal candidate will have extensive experience with enterprise voice systems and will work closely with internal teams and stakeholders to ensure seamless voice communication services across the organization.
responsibilities :
- System Design & Implementation :
Plan, configure, and deploy Cisco-based Unified Communications solutions, including Cisco Call Manager (CUCM), Cisco Unified Contact Center (CUCX), Cisco Unity, Cisco Emergency Responder, RedSky and related systems.
Provide 2nd / 3rd level support for voice systems, diagnosing and resolving issues related to Cisco IP telephony, 8x8 services, Jabber, Finesse, and 2Ring.
Perform regular maintenance tasks on Cisco and 8x8 systems, including patching, upgrades, and firmware updates.
Configure and maintain IP phones, voice gateways, and devices across multiple sites.
Document voice system configurations, network designs, and operational procedures.
Collaborate with network, IT, and security teams to ensure voice system performance and security.
qualifications :
3 years of hands-on experience with Cisco Unified Communications solutions (CUCM, Unity, CUCX, Jabber, etc.).
Strong knowledge of IP telephony, VoIP, and SIP protocols.
Cisco Certified Network Associate (CCNA) or higher (Voice specialization preferred).
Preferred
Competencies
What we offer
As a Mativ employee, you'll have access to a variety of benefit programs designed to help you no matter your stage of life.
ABOUT MATIV
Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company makes material impacts on the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.
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Mativ and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
