What are the responsibilities and job description for the Systems Operations Manager position at capgemini?
We are seeking an experienced Incident and Problem Management Lead to oversee system operations, ensure service availability, and drive continuous improvement. This role requires a strong understanding of ITIL principles, exceptional problem-solving skills, and a collaborative mindset to work across technical and business teams.
Key Responsibilities:
- Lead and manage all installed systems and infrastructure within the Systems Operations functional area.
- Ensure timely and effective resolution of incidents and problems, adhering to ITIL best practices.
- Collaborate with cross-functional teams to analyze, troubleshoot, and resolve complex operational issues.
- Manage release processes and ensure smooth deployment of updates and changes using ServiceNow.
- Drive automation initiatives to reduce manual intervention and increase system efficiencies.
- Partner with vendors and internal teams to facilitate prompt issue resolution and service restoration.
- Monitor system performance and proactively identify areas for improvement.
- Provide leadership and mentorship to technical teams, ensuring knowledge sharing and upskilling.
- Generate reports and insights on incidents, problems, and service performance for stakeholders.
Required Qualifications:
- Proven experience in Incident Management, Problem Management, and Release Management.
- Strong understanding of ITIL framework and best practices.
- Hands-on experience with ServiceNow or similar ITSM platforms.
- Demonstrated ability to lead technical teams and manage projects.
- Excellent communication and collaboration skills to work effectively with both technical and non-technical stakeholders.
- Analytical mindset with a focus on continuous improvement and operational excellence.
Preferred Qualifications:
- Relevant ITIL certifications (e.g., ITIL Foundation, ITIL Practitioner).
- Experience in system operations, infrastructure management, or related technical fields.
- Familiarity with automation tools and monitoring solutions.
The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $37 - $58
