Technical Account Manager

?Minimum Qualifications:

• Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS
• Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc
• Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel?s core hardware components such as custom chipset
• Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
• Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.
• Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
• Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirements

Preferred qualifications:

• Certification of Android Enterprise certified Associate or Higher
• Retail, government and finance domain knowledge and experience

Services and Deliverables:

Service CategoryServicesDeliverables

Pixel Enterprise

Technical support?Act as the Primary Interface to Pixel?s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.

• Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team
• Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
• Tracking and prioritization of bugs and the communication of bug status to stakeholders
• Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
• Ability to understand customers' new requirements related to Pixel or Enterprise
• Carry out tasks that involve provisioning and flashing of devices, shipping, logistics?Timely handling of customer queries
• Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution
• Key measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above
• Regular customer meetings and updates to be shared with Google and customer leads
• Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required)

Key responsibilities

• Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team
• Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
• Tracking and prioritization of bugs and the communication of bug status to stakeholders
• Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
• Ability to understand customers' new requirements related to Pixel or Enterprise
• Carry out tasks that involve provisioning and flashing of devices, shipping, logistics

Good Written and Oral Skills

The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $35 - $54