Senior Manager Operations

Description

About the Organization :

Exciting things are happening at the Capital Area Food Bank (CAFB) as we continue our mission! We understand that achieving long-term food security requires more than just providing meals—it takes education, training, and collaboration. We're looking for passionate individuals with innovative ideas to help tackle the complex, interconnected challenges of food security, poverty, and equity. As we expand, we’re not only delivering food for today but also addressing the root causes of hunger by partnering with organizations that offer essential services like job training, healthcare, and education. Food has the power to transform lives and create lasting change. Learn more at , and let’s explore how food is at the heart of a healthy life for everyone!

Description:

The Senior Manager of Operations is responsible for day-to-day oversight of the Inventory, Order pulling and Transportation teams to ensure daily, weekly and monthly goals are achieved. This position requires a problem solver that can identify and address root cause issues, while engaging the teams for input along the way. Additionally, this position provides strategic planning and analytical support to the transportation team, finding efficiencies and maximizing internal fleet utilization. The Senior Manager of Operations will assist the Director of Operations with future planning and special projects throughout the year, including a biannual inventory review and annual food safety audits. This position will also develop and implement a full safety plan with a focus on staff and food safety, ensuring adequate training and learning opportunities.

Essential Functions:

Manage Food and Warehouse Safety - 25%

• Ensure all food safety standards are met across the warehouse.
• Regular safety briefings, safety standards, and safety checks across all warehouse staff.
• Provide and track regular staff trainings on equipment, ERP systems and SOPs.
  
  

Day to Day Oversight - 50%

• Ensure Inventory and Pulling teams are meeting their goals and are held accountable for KPls.
• Root cause any issues or challenges that come up within Inventory, Pulling and Transportation.
• Optimization of transportation fleet for all deliveries, transfers, and pickups by maximizing internal utilization and through third parties as needed.
• Reporting out of Inventory, Pulling, and Transportation performance to Managing Director of Operations and Ops Leadership.
• Ensure collaboration across all Operations managers and teams.
• Daily Warehouse inspections to identify any potential inventory issues. (E.g., Old orders, returns, left behind pallets in the building).
• Participation and reporting out in weekly Inventory meetings.
• Help to create and refine SOPs for Operations processes.
• Look 6 months to 1 year ahead to prepare Operations for any challenges or strategic shifts within the organization.
• Design, develop, and execute operational procedures for all activities happening from the warehouse including food inventory, order pulling, and distribution of food to partners and sites.
• Ensure food is received and distributed from external vendors and from other food bank warehouses in an efficient manner to eliminate stock outs, delays in order fulfillment, box building, and meeting delivery windows.
• Identify the root causes of product losses and takes corrective action.
• Promote team environment and work collaboratively to achieve team goals.
• Ensure compliance with all government regulated programs (e.g., TEFAP).
• Assist the Managing Director of Operations with any special projects as needed.
• Complete any invoicing, expensing, and other tasks to ensure a smooth functioning of warehouse operations.
• Ensure all fleet and equipment in the warehouse is maintained and kept in good condition for use.
• Identify any areas of improvement in any operations processes and work with Managing Director of Operations to plan and execute continuous improvement.
  
  

Staff Supervision- 25%

• Provide regular coaching and mentoring to developing staff.
• Develop and execute training schedule to ensure KPls are met.
• Appraise performance of direct reports and look for growth opportunities.
• Carry out supervisory responsibilities in accordance with the organizations policies.
• Establish and accomplish warehouse operations human resource objectives including.
• recruiting, training, scheduling, coaching, counseling, and development of staff.
  
  

Qualifications

Minimum Requirements:

• College degree preferred.
• Must have a minimum of five years-experience with Warehousing, Supply Chain, Logistics, Distribution, and Inventory Systems.
• Possess strong problem solving and analytical skills.
• Strong interpersonal skills.
• Ability to work in a fast-paced, high-energy environment and manage multiple priorities and deadline oriented.
• Possess excellent written, verbal communication skills, and mathematical skills.
• Strong computer system skills; excel skills and data management.
• Ability to delegate responsibility and authority to maximize employees' skills.
• Ability to work in a team environment and drive change.
  
  

Knowledge, Skills, Abilities:

• Strong proficiency in inventory or data warehousing software.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong data and analytic abilities.
• Possess an ability to organize and manage multiple priorities.
• Strong management skills especially effective communication and teamwork skills across departments to meet goals and complete tasks on time.
• Ability to foster a cooperative work environment using an effective leadership style to the team being supervised.
• Experience working in a warehouse and/or non-profit environment.
• Ability to work with and lead a diverse group of people.
• Demonstrated ability to creatively solve problems as well as implement improvements to processes and established systems.
  
  

Physical Demands/Working Conditions

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical: This position works in a warehouse setting with some outdoor exposure during the workday. Area contains moving forklifts and pallet jacks. Frequent exposure to cooler and freezer temperatures.

Compensation:

• $85,600 - $92,000/ annually
  
  

NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

We Offer: At Capital Area Food Bank, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits including competitive compensation and benefits, free onsite parking, complimentary shuttle to metro, professional development, growth, and volunteer opportunities, fun work in a diverse environment.

Application Process:

Interested applicants must submit a cover letter and resume. Applications will be reviewed on a rolling basis.

Equal Employment Opportunity (EEO) Statement:

Capital Area Food Bank welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for all our employees. CAFB makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, reproductive health decision making or any other characteristic protected by law. Additionally, harassment or discrimination based on these characteristics will not be tolerated at CAFB. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.