Strategy and Operations Manager

COMMUNITY NAME

Community Support Office

JOB OVERVIEW

This role will have two primary responsibilities. First, it will support the development and execution of transformational projects tied to the Sunrise Strategic Business Plan. Second, it will drive a sense of continuous improvement in Sunrise operations through project-based work. Key to this role is the ability to help drive large-scale projects, use data to inform the creation of a strategy, build cross-functional relationships, apply critical thinking skills, and provide analytics to track, measure, and communicate progress. This role will work with stakeholders across the business to drive innovation, create structure, and support the Sunrise mission and vision.

 

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:• Help drive, own, design, lead, and execute (i) strategic projects tied to the Sunrise Strategic Business Plan and (ii) continuous improvement programs that drive customer satisfaction and team member engagement. Tasks include but are not limited to the:• Identification of root causes of issues• Prioritization and sequencing of proposed projects• Development and presentation of leadership-ready materials• Design of change management and communication plans• Facilitation of discussions with multiple stakeholders• Design and execution of analytics in support of decision-making• Help develop a continuous improvement methodology around key operational processes; identify best practices and tools required to be effective and continually evolve.• Use data to answer questions and inform recommendations; communicate findings clearly and succinctly.• Work closely and collaboratively with cross-functional colleagues to jointly drive projects forward.• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.• Perform other duties as assigned. 

 

Core Competencies:  • Superior analytical and quantitative abilities.• Excellent client interface, verbal, and written communication skills; ability to clearly articulate to audiences at all levels.• Must be self-directed, flexible, motivated, and work well independently as well as with a team; consistently take a hands-on, proactive approach.  Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.• Bachelor’s degree in related field; MBA preferred• 4 or more years of work experience• Impactful continuous improvement experience• Management Consulting or similar transformational project experience