What are the responsibilities and job description for the Help Desk Specialist position at CAPITAL AREA INTERMEDIATE UNIT?
Job Details
Description
Salary: $43,360 - $54,200 (depending on experience)
Schedule: Monday - Friday, 7.5 hours/day, 260 days/year
Job Goal: To manage and implement CAIU Technology initiatives in support of all CAIU programs; provide advanced customer support to CAIU employees for services and hardware provided by Technology Services including desktops, laptops, and other devices located at the CAIU main office in Enola and remote locations.
Performance Responsibilities:
1. Resolve helpdesk tickets and log all support issues in helpdesk software.
2. Troubleshoot and resolve issues for computer software and hardware utilized by CAIU employees and/or partners.
3. Troubleshoot and provide support for end user Voice over IP (VoIP) issues.
4. Troubleshoot and provide support for wireless issues.
5. Diagnose and resolve basic network related issues.
6. Coordinate and lead IT projects with CAIU and Technology staff.
7. Advise Help Desk staff and communicate CAIU goals and deadlines to team.
8. Attend professional development/training to remain current in the latest technological trends and troubleshooting techniques.
9. Attend CAIU technology meetings and other meetings as required.
10. Provide website administration for the CAIU.
11. Conduct research and provide recommendations for new technology.
12. Develop and deliver trainings on technology topics.
13. Manage user accounts and profiles within Microsoft Active Directory.
14. Monitor and maintain spam filtering.
15. Create and manage distribution lists.
16. Create and manage shared user mailboxes.
17. Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
18. Assume any other responsibilities as assigned by the Supervisor/Director of Technology or his/her designee.
19. Assume any other responsibilities as assigned by the Executive Director or his/her designee.
Qualifications
Qualifications:
1. A two-year college degree or completion of a specialized course of study at a business or trade school
2. A certification.
3.Two years of similar or related experience, including preparatory experience.
4. Excellent interpersonal and written communication skills required.
5. Strong PC and Mac troubleshooting skills required.
6. Experience repairing technology including desktops, laptops, and mobile devices required.
7. Experience supporting Windows and Mac OS required.
8. Familiarity with the Microsoft Office Suite required.
9. Knowledge of or experience with educational software and programs preferred.
10. Experience with Windows Deployment Service for imaging and deploying computers preferred.
11. Ability to serve as a subject matter expert for the support team on CAIU supported applications and hardware required.
12. Must be self-motivated and team oriented.
13. Ability to demonstrate leadership qualities.
14. Must demonstrate professionalism while working with all levels of support contacts.
Salary : $43,360 - $54,200
