Help Desk Specialist

Job Overview

We are seeking a skilled Systems Administrator to join our team. The ideal candidate will be responsible for managing and maintaining our organization's IT infrastructure, ensuring its efficiency and security.

Duties

· Able to coordinate, communicate, document, track progress and status on initiatives.

· Familiarization with project management concepts.

· Responds to management’s special requests for asset information.

· Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.

· Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.

· Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.

· Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.

· Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.

· Responds to Service Desk tickets requiring Level 2 asset management attention.

· Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.

· Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.

· Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.

· Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.

· Create documentation for technical staff and end user.

· Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.

· Familiar with video conferencing platforms, conference room VC setups, troubleshooting.

· Familiar VMware Virtual Desktop Infrastructure

· Utilizes Air Watch Workspace One to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

Requirements

• Service Desk tickets
• Utilizes ServiceNow to identify, track and resolve issues
• Experience with VMWare and server administration
• Strong background in systems engineering and computer science
• Knowledge of scripting languages for automation tasks
• Familiarity with system architecture and microservices
• Understanding of SQL databases
• Experience with CI/CD pipelines

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $25 - $30