Associate Technical Business Analyst

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Provide technical analysis and problem resolution support to both enterprise-wide and peripheral systems. Conducts or participates in activities related to planning, controlling and directing, and performing system enhancements/projects, testing processes and/or system changes and configuration/support. The analyst must use knowledge of existing business practices, systems, procedures, policies, current testing tools/practices and their inter-relationships to provide and ensure innovative approaches and solutions to business problems and requirements in the supported systems. The analyst is responsible for obtaining necessary approvals on systems configuration, systems testing and application changes.

Responsibilities and Qualifications

• Demonstrates working knowledge of targeted system applications and tasks. Possess technical knowledge that includes an understanding of Facets tables. Demonstrates the ability to run simple queries that are already developed.
• Ability to serve as a team member and/or team lead on smaller scale (1-40 hours) department/corporate projects and/or maintenance activities as assigned. Actively participates in projects and maintenance and completes assignments timely.
• Ability to elicit and document requirements for maintenance activities (i.e PCA's). Ability to document detailed business requirements to support configuration and system changes in support of smaller projects.
• Ability to anticipate problems before they occur, seek solutions, and work with business areas to implement solutions. Generates and considers options for actions to achieve a long-range goal or vision.
• Serve as a subject matter expert for one (1) subject matter in systems and business processes.
• Ability to clearly communicate to assigned mentor what research has been completed in an attempt to resolve the work assignment. Ability to document procedures being learned.
• Ability to summarize verbally and in writing analytical research or explanation of processes. Ability to modify communication so that it is clear and concise to the intended audience. Communicate any roadblocks or impacts to both management and business areas.
• Performs application testing for maintenance and smaller scale (1-40 hours) projects. Ability to write test plans, setup test data, execute test scenarios, evaluate defects for negative business impacts and document defects. Must navigate and update Quality Center with testing results.

Skills:

• Ability to analyze problems and issues, determine impact, and develop business solutions for system changes. Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.
• Ability to plan, organize, lead and control projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.
• Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team.

Knowledge:

• Knowledge:
• Knowledge of the health care industry and CBC corporate structure. Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems. Is familiar with those business services, systems and/or processes provided by external business partners.
• Knowledge of data processing terminology and concepts. Includes a high level technical understanding of technologies such as Microsoft Office Suite, Crystal Reporting, Data Modeling and Intranet Technology as well as knowledge of batch and real-time processing environments. Also includes knowledge of online change methodologies (i.e. Remedy), Quality Center and Web-Based Products. Experience working with testing tools, such as HP WinRunner/QTP, and LoadRunner, especially for regression testing and performance measurement.
• Knowledge of ANSI Standards as they relate to HIPAA legislation.
• Knowledgeable and capable of conducting cost benefit analysis techniques.

Experience:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and 2 years' relative experience.
• Experience working with Facets as an integrated business system that handles claims processing, membership, billing, network, clinical, customer service, and product processes. Familiar or experienced in any of the peripheral systems to Facets.

Education and Certifications:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and 2 year’s relative experience.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.