What are the responsibilities and job description for the Branch Operations Supervisor position at Capital Community Bank?
Summary : The Branch Operations Supervisor is responsible for assisting the Deposit Relationship Manager with supervising operational functions within the branch; including but not limited to assisting in overseeing branch personnel, supervising branch operations, fostering a positive work environment, and efficient operations on a day-to-day basis. This position will constantly work to improve customer experience and satisfaction while also developing the teller line by training and coaching the staff to reach organizational objectives .
Essential Job Functions :
- Utilize leadership, management, and technical skills related to the operational functions of the branch.
- Serves as a role model for retail staff in delivering exceptional customer experience and focusing on building relationships. Develops and maintains a thorough knowledge of and promotes the Bank's products and treasury management services.
- Address client needs and resolve customer issues in an efficient and timely manner, promoting products and services as applicable.
- Works closely with the Deposit Relationship Manager to analyze customer feedback and anticipate needs.
- Coaches and develops the teller line on deposit products, treasury management services, and customer retention strategies.
- Works closely with the Deposit Relationship Manager to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and minimize losses to the Bank.
- Actively participate / conduct branch staff meetings and provide supervision, guidance, interpretation, coaching, and mentoring on matters of Bank policies, procedures, products, and services.
- Reviews and evaluates branch reports, to include deposit growth, new & closed accounts, dormant / inactive accounts, overdrafts, etc. to meet performance objectives. Identify areas for improvement and implement appropriate solutions.
- Facilitate regular team meetings with Deposit Relationship Managers to focus on business development, customer service, and product training.
- Works with the Deposit Relationship Manager to resolve personnel problems, ensuring resolution within established procedures and guidelines.
- Assists with, or handles, complex account questions from frontline staff to include the resolution of customer concerns or problems.
- Perform teller functions, such as but not limited to, deposits, withdrawals, teller transfers, cash checks, issue cashier's checks, provide change orders, place Reg CC holds, resolve teller outages, and audit cash drawers.
Specifications :
Education and Experience : 2 years of banking experience in Retail and branch banking. Management experience is a plus. Strong cash-handling, communication, and customer service skills are a must.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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