eBanking Specialist

Capital Community Bank

Neighbor serving neighbor. We believe that's the true spirit of community banking, where relationships matter and a partnership is formed to match your needs to our financial solutions. We invite you to work with us and experience the value of a partner that has you and our community in mind.

As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, where employees are encouraged to come together as a team. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. CCBank offers a thriving culture and competitive employee perks.

Position: EBanking Specialist

Duties and Responsibilities

• Assist clients on various platforms offered by the Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, and debit cards
• Process and complete the set-up for consumer and business enrollments submitted through the website.
• Provide assistance via telephone, in-person or e-mail in response to internal and external clients
• Respond to or coordinate response to all emails received through a bank website or online banking site.
• Assist customers with password resets and access problems
• Manage the end-to-end implementation process for business cash management accounts and provide product support for clients
• Work with clients to uncover needs related to the online financial tools and resources offered through the online banking platform and develop a customized approach for each company/organization
• Research and resolve client issues within a timely manner
• Assist in preparation and research pertaining to auditing, examinations, and monitoring requests
• Perform other related duties as assigned or requested

Requirements and Qualifications

• Proven ability to create priorities and to follow through on projects
• Excellent attention to detail and accuracy
• Above average technical ability to support products/services and customers
• Ability to take ownership of client needs and provide excellent customer service
• Ability to work independently yet closely with other staff
• Strong analytical and problem-solving skills
• Excellent verbal and written skills to include interpersonal communication skills
• 1-2 years banking experience a plus
• Call Center experience preferred
• Knowledge of Microsoft Office - Word, Excel and PowerPoint

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.