Community Standards Manager-Johnson Ranch

Do you love providing exceptional service? Are you looking to join a team with a company that values its employees?

We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.

Our Community Standards Manager is responsible for supporting the daily operations of the Association’s Community Standards and Design Review with a strong focus on providing quality experiences for our residents.

What you’ll accomplish:

• Maintaining a high degree of customer service in all resident inquiries and interactions
• Enforce policies based upon the Governing Documents and interpret and enforce property maintenance codes and regulations
• Provide information, assistance, materials and educate homeowners regarding their responsibility to adhere to the Community Standards and other Governing Documents
• Work effectively with homeowners to resolve violation issues
• Supervise, train and evaluate direct reports in accordance with CCMC standards
• Create goals, objectives and recommendations to improve department efficiencies
• Utilize SmartWebs for documentation of applications, tracking of deadlines, and processing of all letters to homeowners
• Review architectural plans for completeness and accuracy
• Prepare agendas and packets for meetings

What we’re looking for:

• Previous community standards or community management experience
• Someone who aligns with our vision and values
• Must be able to communicate with homeowners regarding any questions, issues, disagreements or appeals that may be forthcoming
• The ideal candidate will have the ability to review architectural drawings and site plans
• Computer proficiency with all standard office software (Microsoft Office) required
• Must be self-motivated, organized, detail-oriented, flexible, and able to prioritize
• Possess critical thinking and good problem-solving skills
• Must possess excellent interpersonal skills and negotiating powers in order to work well with a variety of personalities
• Math and Accounting skills, including budgeting
• Able to drive and have reliable transportation; a valid driver’s license is required
• Prior experience with Homeowners Association governing documents such as CC&Rs is a plus
• All potential employees must pass a pre-employment drug screen and background check

What we offer:

• Comprehensive benefits including medical, dental, vision and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee Assistance Program
• Optional pet insurance
• Professional education assistance
• Perhaps most importantly, a service-focused team dedicated to your success!

About the Community:

The Johnson Ranch Community consists of 6,071 homes and is home to over 20,000 residents. Our community is diverse in many ways; with a wide range of ages. They have families, empty nesters and retirees. Johnson Ranch offers a multitude of amenities, and has something for everyone!

Residents of Johnson Ranch enjoy over 300 acres of recreation and green belt space, 3 community pools with spas, a 9-hole pitch and putt golf course, a catch & release pond, tennis courts, basketball courts, a sand volleyball court, a 9-hole disc golf course and 19 playgrounds throughout the community. Residents enjoy over 50 events; ranging from Movies in the Park to Arts & Craft Fairs. Johnson Ranch lifestyle brings families together for fun and festivities while celebrating the golden age of community!