What are the responsibilities and job description for the Service Dispatcher position at CAPITAL DISTRICT MECHANICAL, LLC?
SERVICE DISPATCHER
NO PHONE CALLS PLEASE
Description :
We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist. Knowledgeable Commercial HVAC / refrigeration / kitchen equipment. PTO / Holidays, Health Insurance, 401K. $18.00-$20.00 / hr.
Responsibilities :
Manage large amounts of inbound and outbound calls in a timely manner for a service department for busy HVAC company. Scheduling, booking, and dispatching technicians daily through intuit field service management program.
Managing and Keeping track of techs in the field
Ensuring proper billing with parts and hours
Calling customers to verify appointment times, future appointments and repair calls.
Updating, organizing and mailing of service agreements
Billing, ordering parts
Receiving parts
Monday-Friday 8 : 00am-5 : 00 pm.
Office Location : Schenectady, NY
Requirements :
Requirements and skills
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Familiarity with HVAC / R - Kitchen Equipment parts
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Email applications to : leanna.muscanell@cdmech.com
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