What are the responsibilities and job description for the Field Service Engineer position at Capital Equipment Sales?
Job Description
Job Description
Job Title : Field Service Engineer
Location : Warsaw, IN
Job Type : Temp to Hire
Job Description :
We are seeking a motivated and skilled Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our state-of-the-art equipment at client sites, ensuring optimal functionality and customer satisfaction. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and colleagues.
Key Responsibilities :
Installation and Commissioning :
Install and configure equipment at customer locations, ensuring compliance with specifications and standards.
Maintenance and Repairs :
Perform routine maintenance and troubleshooting on a variety of systems and equipment. Identify, diagnose, and rectify any issues promptly to minimize downtime.
Customer Support :
Provide exceptional customer service by addressing inquiries and concerns, offering technical support, and ensuring client satisfaction.
Documentation :
Maintain accurate service records, including details of work performed, parts used, and customer feedback. Generate reports on service activities and equipment status.
Training :
Conduct training sessions for clients on the proper use and maintenance of equipment to enhance customer understanding and application.
Collaboration :
Work closely with the engineering and sales teams to provide technical support during product demonstrations, installations, and project expansions.
Travel :
Frequent travel to client sites is required. Flexibility in work hours and overnight travel may also be necessary.
Qualifications :
Proven experience as a Field Service Engineer or similar role, preferably within [specific industry, e.g., manufacturing, telecommunications, medical devices].
Strong technical knowledge of [specific equipment or systems relevant to the job].
Proficient in troubleshooting and repairing complex mechanical and electrical systems.
Excellent communication and interpersonal skills, with a proven ability to build relationships with clients.
Ability to work independently and as part of a team.
Valid driver's license, with a clean driving record.
Willingness to travel frequently, sometimes on short notice.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and innovative work environment.
Company vehicle or travel reimbursement.
If you are passionate about technology and committed to providing exceptional service to our clients, we invite you to apply for the Field Service Engineer position.
To apply, please submit your resume and a cover letter detailing your qualifications and relevant experience.
Capital Equipment Sales is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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