What are the responsibilities and job description for the Field Service Engineer position at TALENT ONE?

Salary : $71K-$80K

We specialize in manufacturing packaging machines and providing exceptional customer support when equipment requires maintenance, upgrades, or troubleshooting. Our Field Service Engineers play a vital role in ensuring our clients' operations run smoothly by diagnosing issues, implementing solutions, and maintaining strong working relationships. With a focus on automation, integration, and customer success , we strive to be a trusted partner in profitability for every client.

We are looking for a Field Service Engineer to provide on-site technical support for our industrial packaging equipment. This role involves traveling to customer locations (50-60% travel) to diagnose, repair, and optimize machinery. You'll respond to service calls, assist with new equipment setup, and help integrate automation solutions. This position also offers a 1% commission for recommending additional services or parts that improve customer operations.

Responsibilities

Install, fine-tune, and program additional logic for industrial packaging machinery , including VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection, X-Ray Detection, and Conveyor Systems .
Perform Factory Acceptance Tests (F.A.T.) on new equipment to ensure proper functionality.
Respond promptly and effectively to customer service calls for troubleshooting and maintenance.
Conduct system overhauls, repairs, and preventive maintenance to minimize downtime.
Maintain detailed service records , log customer interactions, and track expenses for invoicing.
Develop strong customer relationships by acting as a trusted technical advisor.
Identify opportunities to enhance equipment performance and recommend additional solutions (eligible for 1% commission on successful sales).

Qualifications

Hands-on experience with automation, machine setup, troubleshooting, and repairs .

Willingness to travel 50-60% of the time to customer sites.

Ability to diagnose electrical, mechanical, and software-related equipment issues.

Strong problem-solving skills and a customer-first mindset.

Travel & Perks

50 per diem (cash) for meals and personal expenses.

Flights depart from South Bend for easy travel logistics.

Flexible travel scheduling -choose to return sooner or extend your stay for convenience.

Dedicated travel assistant to handle booking and last-minute changes.

Effort made to avoid weekend travel , prioritizing work-life balance.

Company truck provided for travel to work sites.

Benefits & Compensation

Competitive salary profit-sharing (1% commission on recommended and installed parts).

Full company benefits package (details provided separately).

Growth opportunities within a rapidly evolving industry.

Apply today or contact us at 800-613-9920 or Find A Job to learn more about other opening.

Salary : $71,000 - $80,000

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What are the responsibilities and job description for the Field Service Engineer position at TALENT ONE?

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