Field Service Engineer

Salary : $71K-$80K

We specialize in manufacturing packaging machines and providing exceptional customer support when equipment requires maintenance, upgrades, or troubleshooting. Our Field Service Engineers play a vital role in ensuring our clients' operations run smoothly by diagnosing issues, implementing solutions, and maintaining strong working relationships. With a focus on automation, integration, and customer success , we strive to be a trusted partner in profitability for every client.

We are looking for a Field Service Engineer to provide on-site technical support for our industrial packaging equipment. This role involves traveling to customer locations (50-60% travel) to diagnose, repair, and optimize machinery. You'll respond to service calls, assist with new equipment setup, and help integrate automation solutions. This position also offers a 1% commission for recommending additional services or parts that improve customer operations.

Responsibilities

• Install, fine-tune, and program additional logic for industrial packaging machinery , including VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection, X-Ray Detection, and Conveyor Systems .
• Perform Factory Acceptance Tests (F.A.T.) on new equipment to ensure proper functionality.
• Respond promptly and effectively to customer service calls for troubleshooting and maintenance.
• Conduct system overhauls, repairs, and preventive maintenance to minimize downtime.
• Maintain detailed service records , log customer interactions, and track expenses for invoicing.
• Develop strong customer relationships by acting as a trusted technical advisor.
• Identify opportunities to enhance equipment performance and recommend additional solutions (eligible for 1% commission on successful sales).

Qualifications

Travel & Perks

Benefits & Compensation

Apply today or contact us at 800-613-9920 or Find A Job to learn more about other opening.

Salary : $71,000 - $80,000