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Automotive Warranty Administrator

Capital Ford of Charlotte
Charlotte, NC Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/12/2025

CAPITAL is seeking a detail-oriented and experienced Automotive Warranty Administrator to join our team.

The Warranty Administrator will play a crucial role in managing warranty claims, ensuring compliance with manufacturer guidelines, and providing support to the service department.

The ideal candidate will have a strong understanding of automotive warranty processes, excellent organizational skills, and the ability to work collaboratively with internal teams and manufacturers.

Ford Motor Company experience is a major plus!

Automotive Warranty Administrator Compensation and Benefits :

  • Competitive Pay
  • Health Insurance
  • 401(K)

Automotive Warranty Administrator Responsibilities :

  • Verify the accuracy and completeness of warranty documentation
  • Ensure compliance with manufacturer warranty policies and procedures
  • Process parts requisitions for warranty repairs, ensuring adherence to manufacturer guidelines
  • Communicate with customers regarding warranty coverage, claim status, and related information
  • Resolve any discrepancies or issues with warranty claims with manufacturers
  • Review and process warranty claims in accordance with manufacturer guidelines
  • Other duties assigned
  • Automotive Warranty Administrator Requirements :

  • Excellent organizational and documentation skills
  • Effective communication and interpersonal skills
  • Proficiency in using dealership management systems, preferably CDK, and Microsoft Office
  • Experience as an Automotive Warranty Administrator or in a related role
  • Must be able to pass a pre-employment background screening
  • WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community.

    We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business.

    We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

    At Capital Auto Group, we are committed to creating a diverse and inclusive workplace.

    We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

    We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.

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