Referrals Specialist

About the Company:

Capital Internal Medicine Associates PC (CIMA) is a unique medical practice with five locations across Greater Lansing serving primary care, OB-GYN, and internal medicine. Our practice is provider owned and operated. At CIMA, our focus is on providing individualized care to our patients. We are committed to excellence in providing quality, cost effective, compassionate and personalized health care.

About the Job:

CIMA is searching for Referral Coordinator. Our referral coordinators ensure that referral orders are scheduled accurately and timely, and are authorized by the patient's health plan.

Essential Duties and Responsibilities:

• Verifies referral orders with physicians and nurses to ensure patient is scheduled for the appropriate appointment/testing in a timely manner.
• Processes all referral/pre-certification/pre-determination requests to ensure referral services are authorized by patient’s health plan..
• Informs physicians and nurses immediately when referral/testing is not authorized by patient’s health plan in order to determine alternative treatment for patient.
• Schedules and coordinates patient referral appointments to ensure all appropriate documentation has been received by the provider and the patient is scheduled in the required timeframe, and as ordered by the physician.
• Ensures patient referrals, orders and testing results are documented appropriately in order to maintain accurate patient medical records.
• Follows up with patients, physicians, service providers, health plans and others to ensure appropriate medical documentation has been received by the practice and the patient is provided appropriate treatment within required timeframe.

• Performs other duties as assigned

Education and Experience:

• Medical office experience: 1 year (preferred)
• Customer service experience: At least 2 years (required)

Capital Internal Medicine Associates, P.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Medical office: 1 year (Preferred)

Ability to Relocate:

• Lansing, MI 48911: Relocate before starting work (Required)

Work Location: In person

Salary : $16