Billing Specialist

Who we are?

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment, are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry.

We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships.

Does this opportunity interest you?

Michigan Millers Mutual Insurance Company is seeking a Billing Specialist to join our team!

What are the responsibilities and opportunities of this role?

• Responds to and answers agent and customer inquiries, ensuring a positive and memorable customer experience with a “one and done” service approach whenever possible.
• Maintains accurate records of inquiries and actions.
• Processes accounts receivable payments from policyholders and agents, creates and monitors disbursements, reviews all cash transactions including in-house processing and third-party transactions.
• Researches and corrects payment errors.
• Reconciles daily accounts receivable receipts with bank deposits for various payment types. To include daily balancing of cash to our billing software.
• Supports collection procedure efforts.
• Serves as a backup to accounts payable, as needed.
• Performs special projects and other duties as assigned.
• Communicates with banks regarding electronic submissions and transactions.
• Engages with vendors, as needed.

What are the must-have qualifications for a candidate?.

• Demonstrated understanding of accounts receivable process.
• Strong attention to detail and accuracy.
• Good written, verbal, and person-to-person communication and customer service skills.
• High school diploma or equivalent required; experience in lieu of degree acceptable.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Proficient use of Microsoft Office Suite applications.

What will our ideal candidate have?

• Associate degree in accounting.
• Intermediate to advanced skill in Microsoft Excel.
• Previous customer service experience.

Compensation Overview:

The hiring range for this role is $19.29-23.18 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

We offer full-time employees a significant Total Rewards Package, including:

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off – including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program – including onsite fitness studio

Michigan Millers believes in supporting a balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorships of an employment Visa at this time.

Michigan Millers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.