What are the responsibilities and job description for the Unit Manager - 3rd Party Collections position at Capital Management Services?
Unit Manager - 3rd Party Collections
Capital Management Services (CMS)
Capital Management Services (CMS) is seeking a talented and experienced Unit Manager to join our growing 3rd party collections team. As a trusted partner to some of the nation's largest bank issuers, CMS is experiencing continued growth in our portfolio volumes, and we're looking for a dynamic leader to help us maintain and enhance our high standards of service.
Why CMS?
- Competitive Compensation: We offer a strong base pay along with a robust monthly compensation plan.
- Endless Growth Opportunities: CMS is built on internal promotions, meaning you'll have opportunities for continuous professional growth.
- Join a Thriving Team: Be part of a company with a supportive environment where your skills and leadership will make a real difference.
- Long-Term Career: We hope to be the last employer you'll ever need, with a focus on stability and employee development.
If you’re an experienced bank card manager looking to take your career to the next level, CMS could be the perfect place for you. Come join a company where your expertise will be valued, and your career can continue to flourish.
Managers are responsible for overseeing all aspects of call center duties for those on their team. They will also develop employees skills through various means such as, but not limited to: one-on-one coaching, compliance and client training, etc. Managers will assist employees and their department in meeting production requirements through second talk offs, building files, and working accounts.
Required/Preferred Skills:
- Required: Strong knowledge of the 3rd party collections industry.
- Excellent PC skills to include Word, Excel and Outlook as well as data entry skills.
- Effective interpersonal communication skills and organizational skills.
- Ability to learn and perform multiple job functions as well as demonstrating problem solving skills.
- Work closely with all segments of the business to complete internal reports in an extremely fast paced and challenging environment.
- Perform duties within daily, weekly and monthly deadlines.
- Ability to maintain a high level of confidentiality.
- Strict adherence to CMS attendance guidelines.
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Job Type: Full-time
Pay: From $60,405.80 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,406
