Customer Support Specialist

Location: New York City, New York

Salary: $23 to $25 per hour

Job Description: Capital NYC is seeking a Customer Support Specialist to join our team in New York City. As a vital member of our customer service team, you will play a key role in ensuring our clients receive prompt and effective support to address their inquiries and concerns. This position offers an excellent opportunity to work in a dynamic environment and make a positive impact on our clients' experiences.

Responsibilities:

• Provide courteous and professional assistance to clients via phone, email, and chat channels.
• Respond promptly to client inquiries, resolving issues and providing accurate information and solutions.
• Assist clients with account inquiries, billing questions, and technical support, escalating complex issues as needed.
• Maintain detailed records of client interactions and transactions in the company's CRM system.
• Collaborate with other departments to address client needs and ensure timely resolution of issues.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Uphold company policies and procedures while delivering exceptional service to clients.

Requirements:

• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in customer service or a related field, preferably in a call center or support environment.
• Strong communication skills, both verbal and written, with a focus on active listening and empathy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office suite and experience with CRM software preferred.
• Excellent problem-solving skills and a positive attitude towards helping others.
• Flexibility to work varying shifts, including evenings and weekends as needed.

Benefits:

• Competitive hourly wage between $23 to $25 per hour, commensurate with experience.
• Full benefits package, including medical, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Paid time off and company holidays.
• Opportunities for career advancement and professional development.
• Vibrant company culture with team-building activities and events.

Join the Capital NYC team and be part of a collaborative environment where your contributions are valued and rewarded. Apply today to make a difference in the lives of our clients and help us achieve our mission of delivering excellence in customer service!