What are the responsibilities and job description for the Product Manager - Retail Banking position at Capital One?
At Capital One, we are dedicated to developing products that prioritize our customers' needs. Our success began with the innovative use of predictive modeling to personalize credit card offers, and we continue to harness technology and direct customer engagement to address the challenges associated with managing finances.
In the Consumer Bank, we blend a customer-focused philosophy with data-driven practices to create and refine financial experiences. We encourage a culture of action over extensive planning, emphasizing the importance of viewing situations from our customers' perspectives.
If you are excited about transforming how people manage their money, driven by customer satisfaction, and possess a persistent curiosity, we want to hear from you! Our team is searching for someone who loves tackling the core problems rather than just falling for the shiny solutions. Are you ready to prioritize delivery without sacrificing quality? If that resonates with you, let's connect!
In this Product Manager role focused on Consumer Bank products, you will collaborate with a dedicated team of professionals, including product managers, designers, engineers, data scientists, and analysts, to reshape customer interactions with their finances. Your responsibilities may include :
- Leading initiatives to enhance our omni-channel service strategy and create outstanding customer experiences across digital and human interactions.
- Engaging continuously with customers and stakeholders to innovate and design advanced solutions.
- Encouraging bold innovations by asking impactful questions and experimenting to achieve substantial improvements.
- Sharing insights and narratives to influence product development and demonstrate the transformative potential of software.
- Building collaborative environments, integrating necessary tools, and fostering community support.
- Strategically identifying and addressing the most pressing challenges while understanding the impact of decisions.
We are looking for candidates who exhibit curious, action-driven, and passionate traits. Here’s what you can bring :
In return, we offer :
Basic qualifications include :
Preferred qualifications include :
This position is based in McLean, Virginia.
Capital One is committed to an inclusive workplace and welcomes applicants from diverse backgrounds.
