Client Service Associate

Capital Planning, LLC, Bellevue, WA

Independent Registered Investment Advisory Firm (RIA)

Position is Remote from Approved Home - Hours 7:30am-4:00pm Pacific Time

The Job Description:

We are looking for an exceptional associate to add to our wealth management team. This unique professional has always been eager to support operations with their service-first attitude, fast-learning ability, and agile thinking on complex matters. A Client Service Associate is passionate about working as a team to serve clients and bridge communication and administrative needs for high net-worth clients, their advisors, business partners, and custodian(s). Your drive for career achievement and openness for growth and development will advance your career and open opportunities for being a successful and integral part of the team. We believe in our associates and treat them well. The long-term relationships built with each other are mirrored in the relationships we also build with our clients. This fuels the company’s mission, growth, stability, and provides the reason for “why” we do what we do.

The Opportunity:

The Client Service Associate serves as a primary point person for our advisors and clients. This team associate will be responsible for providing high quality administrative support to clients and advisors in all aspects of our financial service platform, including client onboarding, custodian account servicing, problem resolution, communication/education, and compliance documentation. Duties include:

·        Develop one-on-one relationships with advisors and clients

·        Work independently within our service team to provide tailored support to our clients by meeting their day-to-day financial planning and account needs including new client onboarding, money movement, account transactions, and monitoring actions

·        Prioritize daily tasks based on level of importance

·        Utilize programs and resources: Junxure, eMoney, Charles Schwab, and Envestnet to accurately monitor and track service tasks, accounts, and compliance documentation within client records

·        Be a vital participant and team member to further the firm’s mission and goals

What You Bring:

·        Bachelor’s degree

·        3 years of financial client service experience with an RIA firm

·        Experience with online industry platforms: Schwab for custodial services, eMoney, Riskalyze, Advisor Engine-Junxure CRM, Envestnet, DocuSign, screen sharing technology

·        Knowledge of SEC regulations for RIA firms and ability to follow company policy and procedures for working in an approved remote environment (your home office with high-speed internet)

·        Self-starter, ability to work productively from assigned tasks

·        Attention to detail and highly organized

·        Excellent multi-tasking skills, ability to work through interruptions

·        Patience and compassion when working with clients who need extra guidance

·        Experience preparing complex client paperwork

·        Stress management, ability to meet strict deadlines under pressure and perform with high degree of accuracy

·        Demonstrated experience communicating orally and in writing,

·        Auditing and/or quality assurance experience

·        Ability to work and communicate with different types of personalities

Your Future Team:

Founded in 1983, Capital Planning is a boutique, Registered Investment Advisor (RIA), specializing in wealth management and serving the complex needs of business executives, managers, and engineers across the U.S. Our vast experience working with the aerospace and tech industry gives us an intimate understanding of the financial planning, investment, and compensation decision making needed to implement a tailored client road map for achieving financial goals and future retirement needs. We manage the complexity of wealth so clients can enjoy their lives and focus on what they do best.

Team associates share these traits:

·        Personal integrity, professionalism, ambition, and strong work ethic

·        Passion for providing superior customer service to clients

·        Meet challenges head-on

·        Positive role model to colleagues, true team player

·        Flexible and adaptable to change

·        View obstacles as an opportunity to evaluate and grow

What We Offer:

Our competitive benefits offer a comprehensive Health Benefits package that supports healthy lifestyles, preventative care, and helps to protect against hardship. We offer paid Medical, Dental, Vision, and Flex Spending or HSA Account. Our 401(k) Safe Harbor retirement plan offers our associates the ability to plan for a strong financial future and offers a 3% employer contribution based off earnings. We respect holidays and offer you a break from the hard work you put into the job with our generous Personal Time Off (PTO). We care about our colleagues as much as we care about our clients!

About Capital Planning, LLC:

Capital Planning, LLC is a registered investment advisory firm assisting corporate executives, business owners, entrepreneurs, and high net worth families across the U.S. for the past 30 years. With a strong belief in fee-based services that put the clients’ best interest first, Capital Planning supports the needs of clients with objective, independent, investment and wealth planning advice. Our multifaceted approach and team ensembles enable clients to have access to the full bandwidth of the team’s knowledge and experience and provides top quality, customized services that are unique to their needs and goals.