What are the responsibilities and job description for the Receptionist (NY HELPS) position at Capital Region BOCES?
LOCATION: Career & Technical Education - Albany Campus @ 925B Watervliet Shaker Road
BASIC FUNCTION:
Performs routine clerical work in meeting and directing clients. Work procedures and routines are well defined with detailed instructions for any new or revised procedures. Work is performed under direct supervision until the employee is able to work independently on the normal office routines. Work is inspected upon completion or by another step in the clerical process. Does related work as required.
RESPONSIBILITIES:
- Acts as a receptionist, answers telephone and personal inquiries, routes visitors and calls, secures and gives out routine information relating to office operations and activities.
- Registers each client on the computer as they appear.
- Depending on the requirements of the department, may issue bills to clients.
- Depending on the requirements of the department, may arrange for employees to secure county cars for use.
- Collects fees from the clients and issues receipts, as necessary.
- Provides clerical assistance, as needed.
- Enters data into the computer on clients and on services rendered.
- Depending on the requirements of the department, may verify Medicaid eligibility of clients requesting services.
- Enters statistical data on manual or computerized forms.
- Sorts and files correspondence, checks, vouchers, index cards or other materials in accordance with office procedures.
- Makes simple arithmetic calculations, computes data from requisitions, statistical reports, time reports or other records.
- Occasionally office equipment to copy or duplicate information, switchboard, cameras and other office equipment.
- Orders office supplies, delivers messages.
- Working knowledge of office terminology, procedures and equipment.
- Working knowledge of Business English and arithmetic.
- Ability to operate a computer terminal to enter and retrieve data.
- Ability to understand and follow oral and written instructions.
- Ability to get along well with others.
- Ability to write legibly.
- Physical condition commensurate with the demand of the position.
Job Qualifications
- Graduation from high school or possession of a high school equivalency diploma.
The selected applicant will be subject to a fingerprint supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.
Candidates will not have to take an exam for this title. This is a NY HELPS (Hiring Emergency Limited Placement Statewide) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.
Position Start Date:03/31/2025
Application Deadline:03/28/2025
Civil Service Title: Receptionist
Job Number: 2025-227
