What are the responsibilities and job description for the Information Technology Technician position at Capital Region Water?
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Description of responsibilities: The Information Technology Technician is responsible for providing technical assistance and support to employees in a timely manner, maintaining and updating computer hardware and software, and facilitating the deployment of new technology. This role involves diagnosing and troubleshooting technical issues, setting up equipment for meetings and new employees, and creating training materials. The Technician ensures that all IT-related tasks are performed efficiently to enhance overall customer satisfaction and organizational performance.
Required experience: B.S. in computer science or a related field and 2 years of experience preferred; or a combination of education and experience. Demonstrated knowledge of IT applications, networks, hardware, software, industry standards and best practices.
Required skills:
- Thorough knowledge of Microsoft technologies (Microsoft 365, Windows Server, Hyper-V, Windows 10/11, IIS Webserver).
- Thorough knowledge of IT system troubleshooting techniques and methods.
- Advanced knowledge of project management tools and techniques.
- Continuous learning mindset and ability to learn and adapt to new technologies.
- Ability to multi-task in a fast-paced environment.
Capital Region Water is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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