What are the responsibilities and job description for the R. O. Hospitality Assistant Manager - Pelican Center position at Capital Vacations?
- Responsibilities listed may not apply to all locations
- Support the vision and goals of the Multi-Site General Manager and assist in creating and implementing new service initiatives
- Be a hands-on leader and be a visible front office team member - leading by example
- Monitor departmental service levels and act accordingly
- Identify areas of opportunity to improve processes and procedures to elevate the overall guest experience
- Responsible for internal audits to ensure compliance with corporate SOPs and QA standards
- Responsible for staff development
- Serve as Manager on Duty as needed, making decisions based on the business requirements
- Should be able to work all shifts as need dictates
- Responsible for other duties as set forth by the Multi-Site General Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assist in inventory management, and leading the front office staff.
- Work front desk as needed. Checking in/out, answering phones and handling guest comments and concerns
- Assist in the management of the resorts room matrix, discrepant reservations, and maintaining inventory
- Monitor front desk controls, cash drawers, change given, and key inventories
- Provide follow up of maintenance/ housekeeping requests
- Ability to step into any role as necessary
- Ensure the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests concerns
- All other duties as requested
