What are the responsibilities and job description for the Dispatch/Customer Service Representative position at Capital Waste Services?
Do you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!
Based in Columbia, CWS is a leading provider of waste management services throughout the Midlands and has expanded into the North Charleston area. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout Columbia and now into the Lowcountry. If you are passionate about helping others and seeking a challenging and interesting position, apply today!
The Customer Service Rep will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion.
MINIMUM REQUIREMENTS:
Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year of Dispatch and Customer Service experience
Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent customer service skills
- Basic customer service skills required for inputting and retrieving data
- Strong written and verbal communication skills
- Ability to handle multiple tasks
- Ability to work effectively with others in a team environment
- Problem solving and conflict resolution
EQUIPMENT AND SOFTWARE USED:
- Microsoft Office: Word, Excel, PowerPoint and Outlook
- Company information systems applications
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $18
