What are the responsibilities and job description for the 6+ Years Helpdesk Specialist - Washington DC (Onsite - In-person interview) position at Capitaltechsolutions Inc?
Role : Helpdesk Specialist
Client : DC Government
Location : Washington DC (Onsite)
Job Description:
OCTO helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
- Resolve technical issues and closing out assigned.
- Service/Incidents requests within the agency's Service Level Agreements.
- Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
- Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
- Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis.
- Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
- Troubleshoot issues related to agency specific applications and web applications.
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
- Collaborate with the IT leadership team to test and implement cost effective technology for District.
- Maintain service level agreements related to Desk Side support Service/Incident requests.
- Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Job Type: Contract
Pay: $27.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- SRs for IT support in ServiceNow or similar ITSM: 3 years (Preferred)
- troubleshooting hardware related issues: 2 years (Preferred)
- troubleshoot H/w or S/W related issues: 3 years (Preferred)
- Microsoft Certifications: MCP: 2 years (Preferred)
- Installing and configuring system hardware/software: 6 years (Preferred)
- Installing OS patches and upgrades: 6 years (Preferred)
- Proficient time management skills: 6 years (Preferred)
- Expertise in supporting desktop operating systems: 3 years (Preferred)
- endpoint management tool to provide remote support: 3 years (Preferred)
- Strong Customer Service Skills: 3 years (Preferred)
Ability to Commute:
- Washington, DC 20001 (Preferred)
Work Location: In person
Salary : $27 - $30
