What are the responsibilities and job description for the 6+ Years Helpdesk Specialist with MCP certification - Washington DC(Onsite) position at Capitaltechsolutions Inc?
Role :Helpdesk Specialist
Location : Washington DC (Onsite)
Client : DC Government
Job description:
Roles and Responsibilities Include:
- Resolve technical issues and closing out assigned.
- Service/Incidents requests within the agency's Service Level Agreements.
- Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
- Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
- Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis.
- Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
- Troubleshoot issues related to agency specific applications and web applications.
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
- Collaborate with the IT leadership team to test and implement cost effective technology for District.
- Maintain service level agreements related to Desk Side support Service/Incident requests.
- Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Job Type: Contract
Pay: $25.00 - $27.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- proofreading,editing technical SOW, SOR for IT contracts.: 4 years (Preferred)
- managing service requests for IT support in ServiceNow: 3 years (Preferred)
- troubleshooting complex software related issues: 3 years (Preferred)
- make nontechn users comfortable with complex concepts: 3 years (Preferred)
- Knowledge of Microsoft Office Suite: 3 years (Preferred)
- Microsoft Certifications: MCP: 1 year (Preferred)
- Installing and configuring system h/w/s/w: 6 years (Preferred)
- Install operating system Required (OS) patches and upgrades: 6 years (Preferred)
- Proficient time management skills Required: 6 years (Preferred)
- OS (Windows 10 Mac OSX 10.10.X): 3 years (Preferred)
- endpoint management tool to provide remote support: 3 years (Preferred)
- Strong Customer Service Skills: 3 years (Preferred)
Ability to Commute:
- Washington, DC 20001 (Preferred)
Work Location: In person
Salary : $25 - $27
