What are the responsibilities and job description for the Service Desk Technician position at CapitalTechSolutions Inc?
Job Details
TITLE: Service Desk Technician
LOCATION: Washington DC/ Hybrid
MINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 Years
INTERVIEWS: Either webcam or In person
Short Job Description:
We is seeking Service Desk Technician - Journeyman
Hybrid position - will require on-site reporting to office
Complete Description:
The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Skills:
- Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Required 3 Years
- Providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 3 Years
- Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 3 Years
- Workflow management applications such as Zen Desk, ServiceNow, Ivanti, or BMC Helix. Required 3 Years
- CompTIA A certified Required
- Endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click. Required 3 Years
- IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Required 3 Years
