What are the responsibilities and job description for the Member Services Coordinator position at Capitol Hill Village?
Do you fall asleep at night dreaming of a community laboratory to design and build high impact, creative social services and programs for the aging population? Do you have ideas about how to leverage community assets as a method itself for enhancing social engagement, mental acuity, and physical fitness among older citizens? Do you think of volunteerism as a central program pillar to improve services, programs and outcomes?
If so, we want to meet you . . .
OVERVIEW : Founded in 2007, Capitol Hill Village (CHV) is a non-profit membership organization, with approximately 475 members and 250 volunteers. It is one of approximately 300 Villages around the country with 13 in DC alone. Based on the concept of neighbors helping neighbors, CHV provides members with social, educational, wellness and cultural opportunities, as well as support services including transportation, home maintenance, and tech support performed by CHV’s vetted volunteers or vendors. And, CHV’s social services team provides professional care coordination, helping members to navigate health care, insurance, social services, housing and other issues. CHV’s goal is to help members live life on their own terms and remain in the community and in their homes as they grow older. CHV has programs and services for members across the spectrum of health, mental acuity, and economic means. We are actively pursuing greater racial, cultural and ethnic diversity and are committed to addressing health inequities.
Position Description : Capitol Hill Village seeks a full-time Member Services Coordinator to join its staff. This position would include approximately 60% case management, and 40% programmatic activities. Responsibilities include :
Care Services
- Perform initial and ongoing assessments of members (and potential members when necessary) in their homes.
- Consider appropriate interventions, resources and referrals for members according to assessment findings.
- Guide members and their families through decision-making processes using empowerment-based techniques.
- Serve as liaison among members, community agencies and other providers and directly oversee the coordination of care to support members as they age in community.
- Facilitate support groups and support peer leaders in facilitating support groups.
- Provide after-hours and / or weekend coverage for urgent member needs as part of Care Services rotation, including one Saturday per month for specialized programming through at least July 2025.
Administrative
Volunteer Services and Educational Programs
Member Services
General
Requirements
More details : The Member Services Coordinator is a full-time, salaried position. CHV is an equal opportunity employer. Generous benefits package includes health, dental, and vision insurance, IRA contributions, paid holidays, disability insurance, and paid time off. The position reports to the Director of Care Services. Hybrid work environment, typically 3 days in person per week. A personal vehicle is not needed for this position.
How to Apply : Send cover letter and resume in one PDF document to jobs@capitolhillvillage.org with Member Services Coordinator in the subject line. Title the document using the following format : MEMBER SERVICES COORDINATOR LASTNAME.pdf. Position is open until filled. Please send questions via email to jobs@capitolhillvillage.org