What are the responsibilities and job description for the Member Services Coordinator position at District of Columbia Bar?
The Member Services Coordinator ensures a positive member experience by responding promptly to inquiries and working to maintain and improve upon the established level of member satisfaction metrics.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Serves as a primary point of contact and responds to member inquiries.
• Maintains knowledge of Rules and Bylaws related to license management and other core Bar programs.
• Enters member data accurately into the Association Management System (AMS).
• Updates member records to reflect current contact information and proactively identify data gaps and errors. Ensure relevant documents are uploaded for electronic retrieval.
• Makes recommendations to department management on opportunities to improve the member experience.
• Processes Certificate of Good Standing orders and responds to order inquiries.
• Maintains reservation calendar for the Member Connection Suite.
• Conducts research for Bar projects/initiatives.
• Assists with training seasonal staff.
• Performs other duties as assigned.
MINIMUM QUALIFICATIONS
• Prior relevant work experience.
• Must be able to work some overtime during the license renewal period.
• Proficiency in Microsoft 365.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.
• Excellent oral and written communication skills.
• Must be detail oriented and deadline driven. Able to multi-task and work in a fast-paced environment.
• Excellent interpersonal and customer service skills. Must work well in a team environment and be able to interact with Bar members, volunteers, vendors, the public and Bar employees.
• Must work well under pressure, possess excellent organizational abilities, and able to manage several priorities in a day.
• Must be adaptable, creative, and self-motivated.
• Ability to handle and maintain the confidentiality of highly sensitive information.
PREFERRED QUALIFICATIONS
• Bachelor’s degree.
• Experience in a customer service or call center environment.
• Experience with Customer Relationship Management/Association Management Systems.
This is not an attempt to list all essential functions of this position. Job duties may change over time based on organizational/department needs.
The D.C. Bar is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.
The Bar is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, pursuant to applicable law. If you require reasonable accommodation as part of the application process, please contact Human Resources at HR@dcbar.org.
As part of the accommodation process, we will conduct an individualized interactive process and may ask you for additional information. Any final hiring decisions or start dates may be delayed while the accommodation review process is ongoing if the individual cannot begin work without the requested accommodation.
