What are the responsibilities and job description for the Patient Coordinator position at Capitol Imaging Services?
Capitol Imaging Services LLC., has been in business since 1973. Our commitment to quality care and patient satisfaction means every member of our staff plays a vital role in a patient's journey toward healing.
The Patient Coordinator is typically the initial contact a patient has with CIS.
Essential Duties: REGISTRATION
1. Manages all phases of the patient encounter by properly entering and/or verifying patient demographic and insurance information in Source Rad. Demonstrates courtesy and respect towards all patients and visitors before, during and after the registration process is complete.
2. Verifies all written orders against what is scheduled in the computer and obtains a patient signature on all required forms. Calls the referring physician office to obtain orders if they are not available at the time of service.
3. Scans physician orders, insurance cards, drivers license, release of medical information form and HIPPA privacy form into VI and makes it part of the patient’s permanent medical record.
4. Collects all payments, co-pays and deductibles as required and does so prior to services being rendered. Contacts Patient Relations if payment arrangements are required.
5. Properly schedules and registers all walk-in or add-on patients in SourceRad. Types notes in the memo pad regarding patient arrival times, orders status and insurance information.
6. Demonstrates knowledge of various payment types, verifies benefit eligibilities and ensures that authorization numbers and/or claim forms are obtained prior to beginning any procedure.
7. Checks fax machine routinely for pending orders, files them in the appropriate place or attaches them to the registration form if the exam is the same day.
8. Maintains communication and cooperation with radiologists and all modalities regarding the scheduling and registration of patient exams. Alerts the technologist when their patient has completed the registration process and is ready to be taken back for testing.
9. Records changes (date, status code) for canceled/rescheduled appointments on all appropriate paperwork; mails no show/cancellation notices to referring physicians.
10. Demonstrates a good knowledge of insurance procedures including requirements of each plan with which the clinic is contracted. Ensures that all necessary authorizations have been obtained prior to day of patient exam.
- Recognizes and records changes in patient information (address, apt. #, phone, insurance, etc.), updates information in computer.
- Takes initiative in learning all job functions; takes initiative in assisting co-workers when not busy with own job duties.
- Must also be willing to perform medical Records request as needed.
PERFORMANCE REQUIREMENTS:
- Answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.
- Operating adding machine, calculator, Fax, personal computer, photocopier
- Excellent communication skills, both verbal and written
- Ability to maintain a professional image including courteous behavior
- Bi-lingual a plus or Preferred
Education:
- High school or equivalent
Experience & License:
- Experience preferred but not required.
Physical Demands:
- Mostly sedentary work
- Moderate physical effort (lift/carry up to 25 lbs)
- Occasional standing/walking
- Occasional reaching, stooping, bending, kneeling, crouching
