What are the responsibilities and job description for the Business Analyst (contract) position at Capitol Services?
Capitol Services is currently seeking a Business Analyst (contract) to join our growing team!
Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.
Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.
About the role: You will be working in our Austin, TX location responsible for developing improvements to business and system processes to deliver value to internal and external customers. This role is a full-time, contract role that follows a hybrid schedule, Monday through Friday.
What you will do:
- Define specifications and business requirements
- Work closely with Software Engineers and business stakeholders throughout the software development lifecycle: specification, design, development, testing, and deployment
- Define, develop, and maintain business process documentation
- Conduct gap analyses and recommend solutions for process improvements
- Develop relationships with management and users, working with them to document and enhance system processes
- Communicate key insights and findings to stakeholders
- Stay current on industry trends, best practices, and emerging technologies in business system analysis, proactively identifying opportunities for innovation and improvement
- Compile and provide status reports for stakeholders as may be required
- Communicate with coworkers and others in a timely, effective, and professional manner
Who you are:
- Requirements: You are eligible to work in the U.S. without sponsorship and reside in Austin, TX. C2C will not be considered for this position.
- Experienced: You have a Bachelors degree in Business, Management Information Systems, Engineering, Computer Science, or related field or equivalent experience. You have 5 years experience as a Business Analyst or similar role. You have proven experience in requirement gathering, process mapping, and documentation. You have strong data and analytics skills to measure performance and inform decision-making.
- Technical competencies: You are proficient in data analysis tools, such as SQL, and methodologies. You are familiar with Agile methodology and project management tools, such as Jira. You are proficient with Microsoft Windows operating systems and Microsoft Office (Outlook, Work, and Excel).
- Excellent organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have excellent attention to detail and exhibit a reasonable sense of urgency.
- Excellent communication skills: You have excellent verbal and written communication skills, especially technical written communication skills. You communicate in both a professional and friendly manner with coworkers.
- Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have excellent problem-solving skills to address any challenges that may arise.
- Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
- Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
- Exceptional team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
- Reliable: You are able to work during our regular business hours in our Austin location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
- Office environment: You are able to remain in a stationary position 75% of the time.
What we offer you:
- Competitive rate, depending on experience
- Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
- Office team events
Please apply with both your resume and cover letter if you think you would make a great addition to our team!
Want to get to know us better? Check out our:
Website: https://www.capitolservices.com/
Twitter: https://twitter.com/CapitolServices
Facebook: https://www.facebook.com/CapitolServices/
Applicants have rights under Federal Employment Laws. Please review your rights below:
Equal Employment Opportunity (EEO): https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Employee Polygraph Protection Act (EPPA):
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
Family and Medical Leave Act (FMLA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
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