Sales and Marketing Operations Associate

Capitol Services is currently seeking a Sales and Marketing Operations Associate to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role: You will be working in our Austin, TX location supporting lead generation, enabling sales, and assisting with systems to drive business growth and team efficiency, with a focus on data maintenance, process support, and operations assistance. This role involves working full-time, Monday through Friday.

What you will do:

• Conduct research to identify prospective leads and businesses aligned with sales initiatives
• Support lead list management by verifying and updating contact and company data
• Track lead performance and compile reports to guide strategies for new business acquisition
• Assist in maintaining CRM data accuracy and system updates through regular auditing
• Assist in preparing and updating reports and dashboards for key sales and marketing performance metrics
• Monitor and flag system usage issues, supporting user adoption by addressing system access or data discrepancies and reporting functionality or integration issues to key stakeholders
• Assist in handling general sales requests, including providing client data, reports, and other resources to support sales activities, and escalating complex issues to key stakeholders
• Support process improvements by identifying efficiencies and bottlenecks and assisting in development and implementation of solutions
• Provide onboarding support for new Sales team members, ensuring comprehension of core systems and processes
• Support coordination between sales and marketing by sharing relevant data and maintaining clear communication

Who you are:

• Experienced: You have 1 years’ experience in sales operations, business operations, or administrative support.
• Technical competencies: You have strong analytical skills and are proficient in data analysis tools, such as Microsoft Excel, Salesforce, HubSpot, or similar platforms. You are proficient in Microsoft Office software (e.g., Outlook, Word, Excel) and have experience interacting with Adobe PDF documents.
• Excellent organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have excellent attention to detail and exhibit a reasonable sense of urgency.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have excellent problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Exceptional team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours in our Austin location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $26.45 hourly rate or higher, depending on experience
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

Facebook: https://www.facebook.com/CapitolServices/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO):

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Please review our Privacy Policy, available at https://www.capitolservices.com/privacy-policy/ for information on our practices regarding your personal information

Capitol Services participates in E-Verify:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Salary : $26