Application Support Engineer

Job Title : Application Support Engineer

Job Location : Atlanta GA

Duration : 12 Months

Hybrid

Job Responsibilities :

• Providing software application support under the supervision of the IT (or Risk Management?) Director.
• Performing analyses on software application functionality and suggesting improvements.
• Create and modify internal reports using iVOS Reporter, Jasper AdHoc, and other Ventiv reporting tools.
• Consulting with the software vendors, internal users, and stakeholders to improve application performance.
• Developing and maintaining test plans for application upgrades.
• Establishing the root causes of application errors, working with the vendor to identify fixes or bugs and escalating serious concerns to the Director of IT.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to management and colleagues in other departments.
• Monitoring and correcting issues with all external interfaces and processes.
• Understanding the business workflow and business requirements of all work units that use the applications.
• Serving the role of subject expert in all Projects related to the application
• Managing and overseeing a support team as well as attending meetings with agencies and other team associates and program managers
• Provide subject assistance with all State and Federal reporting mandates

Required Knowledge, Skills and Abilities :

MINIMUM ENTRY QUALIFICATIONS :

Bachelor's degree in a related field from an accredited college or university AND Five years of directly related management experience OR Associate's / Vocational / Technical degree from an accredited college or university AND Seven years of directly related management experience OR Two years of experience at the lower level Mgr 2, Systems Dev (ITM011) or position equivalent.

PREFERRED QUALIFICATIONS :

Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below.