What are the responsibilities and job description for the CUSTOMER SERVICE REP position at CapLeo Global?
Job Title : Customer Service Rep
Location : Phoenix, AZ 85034
Shift : 8 : 30 AM to 5 PM M-F
Duration : 4 Month
Job Description :
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Responsibilities :
Handling patients, referral sources, and administrative Customer inquires
Communicating with insurance companies and / or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues / concerns related to their health
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Other job duties may be assigned as needed
Other Requirements :
It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college-preferred
Minimum 1 year of Customer Service
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Typing : 35-40WPM and 2-3 years experience prefered with all Microsoft Office suite i.e. Excel, word, Power point etc.
