What are the responsibilities and job description for the EDI Customer Service Representative position at Caplugs?
SUMMARY: Responsible for proactive business management of assigned accounts and sales quotes from assigned accounts as a team and on an individual basis. Determine service, production and shipment priorities. Minimum of 2 years customer service experience in manufacturing environment and EDI experience preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
· Responsible for customer service on all assigned accounts.
- Initiate and manage communications, coordination and expediting with assigned accounts.
· Establish relationship with assigned accounts.
· Responsible for timely follow through by reps on all matters.
- Responsible to act as liaison with IAM/MAM/ISR on assigned accounts
- Handle all inquiries from assigned accounts
· Consult with customers and reps on prices, custom work, quality problems, etc.
- Provide quotes and follow up promptly either directly or through the sales team.
- Order Entry – Review incoming EDI transmissions and correct any transmission errors.
- Correct errors through internal contacts or direct communication with the customer.
- Expedite production, shipping, returns, complaints, etc.
- Acquire technical assistance as needed.
- Identify problems and opportunities affecting customer satisfaction, revenues/profits and recommend appropriate action.
- Coordinate as needed with Account Managers/Supervisor, Customer Service Manager and Regional Sales Manager.
- Keep Caplugs organization (all departments and levels) aware of new opportunities and requirements for servicing assigned accounts and building their business.
- Identify new business opportunities during routine customer contact.
- Responsible for participating in the on-call/after-hours emergency coverage schedule.
- Approximately one weekend per month but can change.
- An additional compensation is provided for participation.
· Function as strong member of Customer Service Team
- Enter all quotes and orders received by phone, fax, web portal, EDI etc. for assigned accounts for catalog and customer items.
- Back up the Account Manager/Supervisor, daily and in their absence assure smooth customer service
- Handle expediting for orders requiring standard or custom procedures
- Share responsibility for routine communication
- Consult with Account Manager/Supervisor as needed to resolve customer service problems, technical problems
EDUCATION and/or EXPERIENCE: Degree or certificate from college or technical school; three to six months related experience and/or training; or equivalent combination of education and experience. 2 years customer service in manufacturing environment.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Experience:
- EDI: 1 year (Required)
- Manufacturing: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $21 - $23
