What are the responsibilities and job description for the Customer Service Representative I- Paratransit position at CapMetro?
Job Description
Want to help people get where they need to go?
WHO WE'RE LOOKING FOR
This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls.
Responsibilities
WHAT YOU'LL BE DOING
Note : The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
- Answers MetroAccess' reservation lines to create, cancel, and confirm trips for MetroAccess customers.
- Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement.
- Performs scripted outgoing calls for customer outreach to MetroAccess customers.
- Assists customers with MetroAccess reservation policies.
- Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
- Perform other position related duties as required and / or assigned.
Qualifications
WHAT YOU BRING
Knowledge, Skills, and Abilities
Working Environment
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and / or hazardous working conditions. This position works with multiple project timelines. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described.
Mobility Status :
As a Stationed position, the incumbent is expected to be assigned an individual workspace. Expected to work in the office 4 days a week. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date.
WHAT'S IN IT FOR YOU
WHAT YOU SHOULD KNOW
CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. We encourage people with disabilities and from other diverse backgrounds to apply for Capital Metro vacancies. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.
