DPS - THP - Clerk/Receptionist

Job Description

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https : / / capps.taleo.net / careersection / ex / jobsearch.ftl?lang=en

GENERAL DESCRIPTION

Performs complex (journey-level) clerical work in areas such as bookkeeping, inventory control, statistics, employment, human resources, purchasing, or accounting. Work involves responsible clerical, telephone, and receptionist duties in a Texas Highway Patrol Office. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

https : / / hr.sao.texas.gov / Compensation / MilitaryCrosswalk / MOSC_AdministrativeSupport.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES

1. Perform routine clerical tasks such as typing, sorting, data entry, copying, maintaining records or logs, preparation of statistical summaries and data tables, filing, faxing, operating public address system, and assembling information materials or application packets. May also prepare vouchers or monthly summaries and maintain manuals.

2. Maintain the operation of a multiple line telephone for a large functional unit, and answer, transfer, and route calls.

3. Distribute printed materials such as handbooks, maps, pamphlets, applications, and request forms.

4. Greet and register visitors, issue identification tags, and refer them to appropriate agency personnel, services, and / or resources of other organizations. Respond to routine inquiries and provides general information regarding rules, policies, and procedures. Perform duties as Notary for voluntary statements, complaints, and depositions.

5. Control the distribution and accountability of postage stamps for varied functional areas within the division, region, district, section, or offices of the Department of Public Safety.

6. Distribute incoming mail and maintain contact with varied postal service organizations for the receipt and dispatch of critical communication.

7. Maintain receipt and accountability for collected fees associated with the sale of accident reports; collect fees for concealed handgun fingerprint applicants, and may sell vehicle inspection certificates and issue supplies, e.g., requisition forms, vehicle inspection certificate numbers, and log books.

8. Monitor and / or control building accessibility for the general public, department employees, official visitors, and other personnel.

9. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

10. Perform other duties as assigned.

Qualifications :

GENERAL QUALIFICATIONS and REQUIREMENTS (Required unless otherwise stated)

Education - High School Diploma / equivalent.

Experience - Minimum six (6) months' experience as receptionist, general office clerk, or performing related work dealing with the general public.

Licensure - If driving is required must possess a valid driver license from state of residence.

Regulatory Knowledge - Working knowledge of or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working / professional relationships with internal / external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation / Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and / or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and / or present research and conclusions in a clear and concise manner.

Analytical Reasoning / Attention to Detail - Must demonstrate an ability to examine data / information, discern variations / similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers / hardware / software / operating systems) - Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software / systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws / statutes / policies related to access, maintenance and dissemination of information.

PHYSICAL and / or ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and / or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment : Office;
• Ambulatory skills, e.g. stand, walk, sit;
• Hand-eye coordination and arm / hand / finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of twenty-five (25) pounds anticipated for this position;
• Driving requirements : (5%)

Testing is required for candidates to be considered to go before the oral interview board and will be notified via email provided on the application. Typing Test is required, but will not be used as a disqualifier.

State of Texas Benefits and Retirement Information : https : / / www.ers.texas.gov /

DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NO ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.