What are the responsibilities and job description for the RRC - Customer Service Rep II - Information Services - Records Custodian position at CAPPS, Inc.?
Job Description
The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas' website here
To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including :
- Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
- Telework options for eligible positions
- Flexible work schedules
- Retirement pension with a 150% agency match - you can watch this YouTube video that describes this amazing benefit
- 401(k), 457(b) and Roth
- Health premiums 100% paid for full-time employees
- Tuition Reimbursement
- Wellness and Exercise Leave
- Career development programs / opportunities for advancement
For a complete list of our total compensation package please visit our website at To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at
Job Description :
The Railroad Commission of Texas seeks a Customer Service / Oil and Gas Records Custodian to perform various complex duties in the Files area related to the processing, editing, quality control review, shipping, and receiving of various records related to the RRC.
Tasks could be related to multiple imaging projects of historical records or newly created documents and understanding of agency imaging programs and procedures to utilize initiative and independent judgment under general supervision.
Create, monitor, maintain, and use various activity logs and files related to record processing, imaging, and storage.
Access and utilize various applications and databases to process the documents of the various imaging projects.
Cross-trained to provide support to other activities and teams in Information Services.
Information Services maintains paper, microfilm, microfiche, and digital data encompassing the history of each Texas oil and natural gas well and other related documents. The Ongoing imaging program will image and index each record in this system to provide online digital access via the Internet.
Essential Job Duties :
Remarks :
Work hours are 8 : 00 AM - 5 : 00 PM at RRC headquarters in Austin.
Qualifications :
Knowledge, Skills, Abilities :
Knowledge of general office procedures.
Knowledge of professional protocol.
General Knowledge of the RRC's Record Retention Schedule.
Skill in using Microsoft Office and other Windows-based PC software applications.
Skill in word processing and mainframe terminal operation.
Skill in communicating effectively, both orally and in writing.
Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.
Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm and computer database.
Ability to multitask and attend multiple simultaneous demands.
Ability to work independently or as part of a team.
Ability to visually discern colors and work with written materials.
Ability to learn and understand oil and gas policy and procedures and interpret processes.
Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.
Ability to operate copy machine, fax, and other general office equipment.
Ability to work under pressure and meet deadlines.
Ability to lift, carry, and move up to 30 pounds
Ability to stoop, reach low and high, push and pull heavy file drawers and / or cart.
Ability to work around equipment generating heat, noise, and bright reflective lights.
Ability to work Monday-Friday, 8AM - 5PM at RRC headquarters.
Minimum Qualification :
Preferred Qualification :
Work Hours and Telework : Standard office hours for Commission employees are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency's approved Telework Plan. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login :
Remarks :
THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.
Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.
The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.
