What are the responsibilities and job description for the RRC-Customer Service Rep III position at RAILROAD COMMISSION OF TEXAS?
- Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
- Telework options for eligible positions
- Flexible work schedules
- Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
- 401(k), 457(b) and Roth
- Health premiums 100% paid for full-time employees
- Tuition Reimbursement
- Wellness and Exercise Leave
- Career development programs/opportunities for advancement
General Description:
Job Duties:
- Determining the type and location of events for the instructional calendar.
- Determining availability of staff for events.
- Creating class and exam events on the Commission website.
- Assisting customers with registering questions.
- Assisting with questions on the customer facing AFOS on-line system.
- Entering data on training classes conducted.
- Filing training records.
- Proctor alternative fuels examinations.
- Answer email and phone questions on classes, exams and certifications.
- Perform related work as assigned.
Minimum Qualifications:
- High school diploma or GED.
- 2 years or 24 months experience in administrative support work or customer service or clerical work in a professional office practice.
- Experience and education may be substituted for each other on a year for year basis.
- Must be able to work Monday through Friday 8:00AM – 5:00PM
Preferred Qualifications:
- Experience working with training curriculum and scheduling.
- Experience in interpreting rules, regulations, policies, and procedures.
- Experience with Texas Administrative Code Chapter 9 and Texas Natural Resources Code Chapter 113.
- Working knowledge of Salesforce applications
Work Hours and Telework: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
Remarks:
- There is one available position.
- Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.
Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.
The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.
