What are the responsibilities and job description for the SORM | Claims Supervisor | position at CAPPS, Inc.?
Job Description
GENERAL DESCRIPTION
Work includes active participation in establishing Claims Operations Department goals and objectives; developing department guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving department goals; evaluating department activities; and coordinating department activities. Plans, assigns, and supervises the work of others.
ESSENTIAL POSITION FUNCTIONS
- Oversees the work of assigned unit within Claims Operations Department
- Participates in the preparation of program management and productivity reports and studies
- Confers with staff on department issues and problems to identify and implement solutions
- Plans, implements, coordinates, monitors, and evaluates programs
- Participates in establishes department goals and objectives; and develops and approves schedules, priorities, and standards for achieving goals
- Participates in the development of department goals and objectives evaluation activities
- Provides technical assistance in a department area
- Plans, assigns, and supervises the work of others
- Communicates openly and honestly with colleagues and customers
- Takes personal responsibility for the quality and content of assigned units' work product
- Prioritizes unit and individual workload to ensure deadlines are met and productivity maximized
- Ensure equal collaboration and contribution among unit and claims department
- Development of claims adjusters, explaining claims processes, deadlines and overall claims handling in an understandable manner.
- Maintain and retain claims staff, along with working to keep team morale at a positive state
- Review claims from adjusters on the team to ensure quality of claims handling.
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and / or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications :
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
TO APPLY
All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to : Attn : Elaina Middleton, State Office of Risk Management, P.O. Box 13777, Austin, TX 78711-3777. Military Crosswalk information can be accessed at
THE SORM IS AN EQUAL OPPORTUNITY EMPLOYER
