TxDMV - VTR Operations Specialist III

Job Description

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides customer service for special plates registration activities in the Vehicle Titles and Registration Division (VTR), Vehicle Data Management Branch, Motor Vehicle Record Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

ESSENTIAL DUTIES

Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and / or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.

Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.

Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.

Prepares and edits correspondence / production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.

Analyzes and approves / disapproves requests for title histories and requests for microfiche documentation of vehicle title and registration information; notifies applicants of decisions.

Produces title history using FileNet Document Imaging System to fulfill customer orders.

Acts as the custodian of records for the TxDMV to certify vehicle title and registration documents for court purposes.

Processes requests to assist Headquarters and Regional Service Center staff.

Work involves handling confidential and sensitive information and adhering to the Driver's Privacy Protection Act (DPPA) laws.

Answers multi-line telephones, routes messages and responds to telephone inquiries through oral and written communications.

Maintains a harmonious working relationship with coworkers, management and customers.

Required to attend work regularly and adhere to approved work hours in accordance with the department policies and procedures.

Performs additional branch related duties as assigned by the Manager or Lead Worker.

Qualifications : MINIMUM REQUIREMENTS

Education and Experience

Graduation from high school or equivalent plus two (2) years' experience in a high-volume customer service, data entry / management, clerical, or general office administration environment. Experience and education may substitute for one another on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include :

• Retirement Plan
• Paid Group Health & Life Insurance for employees
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Longevity Pay
• Dental
• Vision
• Dependent Optional Life Insurance
• Voluntary AD&D Insurance
• Dependent Health & Life Insurance
• Health & Dependent care flexible spending accounts
• Tuition Assistance Program

QUALIFIED EMPLOYER : In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND / OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON :

VETERANS

If selected for the position the following must be provided for proof of veterans' preference :

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

SUBMISSION OF APPLICATION

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy or sexual orientation), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.