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Client Care Supervisor

Caprock Home Health Services
Lubbock, TX Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 3/27/2025

Make a Difference with Caprock Home Health!

Are you compassionate and caring? Do you want to positively impact people's lives?

At Caprock Home Health, our mission is to ensure clients remain safe, comfortable, and independent in their own homes.

About Us

Caprock Home Health has been family-owned and operated for nearly 40 years, proudly serving as the largest family-owned home health provider in Texas. We foster a supportive, family-oriented environment for our staff and clients alike.

If you’re ready to make a difference, join our team today and explore the rewarding opportunities at Caprock Home Health!

Client Care Supervisor Job Details:

Type: Full-time

Pay: $14.00 - $16.00/hour

Hours: 40 hours/week

Location: Lubbock, TX

Benefits:

  • 401(k)
  • Dental, health, vision, and life insurance
  • Paid time off

Schedule:

  • Monday to Friday (8-hour shifts
  • On-call availability

General Summary:

The Client Care Supervisor plays a pivotal role in delivering exceptional personal assistance services (PAS). Responsibilities include:

  • Conducting initial assessments and creating individualized service plans for clients.
  • Scheduling and performing supervisory visits to ensure service quality, client safety, and proper attendant performance.
  • Recruiting, hiring, training, and orienting PAS attendants.
  • Ensuring attendants are well-versed in policies, safety procedures, EVV system usage, and client-specific needs.
  • Monitoring EVV data, troubleshooting device issues, and ensuring compliance with timekeeping protocols.
  • Maintaining clear and thorough documentation to support compliance, billing, and payroll processes.
  • Providing personal care services in emergencies to protect client health and safety.
  • Coordinating with the client care team to ensure seamless service delivery.

Key Skills and Abilities

  • Proficiency in performing and teaching personal care tasks using proper techniques.
  • Strong organizational, written, and verbal communication skills.
  • Knowledge of PAS licensure and program regulations.
  • Proficiency in software systems, including Vesta, Microsoft Word, Outlook, Excel, and client management software.

Qualifications:

General:

  • Strong English communication skills (Spanish proficiency is a plus).
  • Clear criminal background and good driving record.
  • Valid TX driver's license is required

Physical Requirements:

  • Capability to perform personal care tasks, including lifting up to 30 pounds.
  • Ability to assist in transferring clients weighing up to 200 pounds (with equipment or assistance if necessary).
  • Flexibility to navigate in various homes, stairs, and dwellings.

Education and Experience:

  • Licensed nurse or individual with a high school diploma/GED and two years of college.
  • High school diploma/GED may substitute one year of supervisory healthcare experience per year of college.
  • Supervisory experience in a healthcare setting (minimum 2 years required).

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Experience:

  • Supervising: 2 years (Required)

Ability to Relocate:

  • Lubbock, TX: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16

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