What are the responsibilities and job description for the Licensed Customer Service Representative position at Capstone Insurance Group?
Job Description
Join Capstone Insurance Group, a dynamic company committed to excellence in insurance consulting. Located in the vibrant community of Coon Rapids, Minnesota, we offer a hybrid remote working model that balances in-person collaboration with the flexibility of remote work. We are searching for a Licensed Customer Service Representative who will be the friendly face of our company to clients, providing exceptional service and personalized solutions. In this role, you will leverage your insurance expertise to assist policyholders with a variety of needs, ensuring their satisfaction and loyalty. If you are enthusiastic, dedicated, and ready to contribute to a positive work environment, Capstone Insurance Group is the place for you. Be part of a team that values professional growth and community connection, where your efforts are acknowledged and your success is celebrated. Step into an inviting, supportive, and vibrant work culture and make a difference today!
Benefits
Hourly Base Salary Based on Experience
Life Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Paid Time Off (PTO)
Responsibilities
Client Advocacy: Provide exceptional service to our customers by understanding their insurance needs and advocating for their best interests.
Inquiry Response: Promptly address client inquiries and provide accurate information about their policies and coverage options.
Policy Management: Assist clients with policy changes, renewals, and claims, ensuring a smooth and efficient process.
Issue Resolution: Proactively identify and resolve issues that may arise, ensuring client satisfaction and retention.
Documentation: Maintain accurate and up-to-date records of client interactions and transactions in our CRM system.
Continuous Improvement: Regularly seek client feedback and work with the team to implement improvements to our service processes.
Requirements
Licensing: Active Property & Casualty License in Minnesota is required.
Experience: Previous experience in insurance consulting or customer service is highly preferred.
Communication Skills: Excellent verbal and written communication skills are necessary.
Customer-Focused: A strong commitment to meeting and delighting client needs.
Problem Solving: Demonstrated ability to address and solve issues efficiently.
Tech Proficiency: Comfort with using CRM systems and other related technology tools.
Flexibility: Ability to adapt to a hybrid work environment and manage tasks effectively.
