What are the responsibilities and job description for the Desktop Support Technician position at Capstone IT Staffing?
Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.
Direct Hire
Salary: $60-$70k
On-Site in Plano, TX
Summary:
- Install drivers / hardware
- New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
- Hardware support (desktops, laptops, printers, etc.)
- 1st and 2nd level troubleshooting
- Assist with higher level tasks when needed
Qualifications:
- Intermediate knowledge of networking (wired and wireless)
- Intermediate knowledge of Active Directory (adding/deleting users, group policy, permissions)
- Office apps (documents, spreadsheets primarily)
- Desktop Support knowledge within a corporate environment (domains, DNS, etc)
- 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
- Great attention to details
- Willing to learn new tasks / skills
- Good written and verbal communication skills
- Pleasant personality and ability to clearly communicate with people.
- Must be able to succeed in a dynamic team environment and be open to overtime when necessary
Benefits Summary:
- Health / Dental / Vision Insurance
- Life / Disability Insurance
Salary : $60,000 - $70,000
