Title : Desktop Support Technician
Duration : 3-4 Months Contract
Location : Dallas, TX
Schedule : 11 weeks (about 3 months) of deployment; the weeks of 3 / 17, 3 / 31, 4 / 14, 4 / 28, 5 / 12, 6 / 2, 8 / 11, 8 / 25, 9 / 8, 9 / 22, 10 / 13.
Travel State(s) : Virginia, South Carolina, Colorado, Florida, Nevada, Idaho, New Hampshire, Texas, Tennessee, California, Georgia, Utah, Louisiana, Kentucky, Kansas, and Missouri
Description :
- Work with client's Team Lead in Facility Tech Refresh Project in a hospital environment.
- Deploy iMobile devices (iPhone) at the customer sites including but not limited to the deployment preparation, setting up the hardware, identifying problems, inventory legacy devices and any other tasks assigned by the Team Lead.
- Follow instructions and directions from the team leader and designated chain of command with any process or procedural queries
- Work in a team environment, displaying commitment to professionalism and punctuality
- Possess excellent communication, interpersonal and client relationship skills, and a Can-Do attitude
- Experience in working at a high-profile client site
- Complete all assigned tasks efficiently and expediently, while maintaining highest quality standards
- Zero tolerance policy for being late and / or leaving early
- Always present themselves in Business Causal. Jeans, tennis shoes, hats, etc. are not allowed
- Must be fluent in English
Required :
The candidate must 100% commit with the schedule.The candidate should have no travel restrictions to travel to the travel states.The candidate will travel on Sunday and be on site on Monday morning and return on Friday as per deployment schedule. (This schedule may vary due to the site requirements)The candidate should be comfortable to work in a hospital environment.The candidate will be compensated for the time during the deployment weeks only. The gaps between deployments will not be compensated.Client will book candidate's travel and accommodation.Other travel cost will be reimbursed as per Company's Travel Policy.The candidate will be entitled to claim per-diem for a full workday.The work schedule may require afterhours and weekend work as needed.The candidate will go through a credentialing process which will require flu vaccine, drug screen, background check, TB test etc. The credentialing expenses will be paid by the Client.Working experience in a hospital environment is a PlusSelected candidates will go thru credentialing process including background check, TB test (proof), Drug Screen, Flu Shot (proof), COVID Vaccine (proof), HIPAA, and Compliance trainingTechnical Requirements :
Basic knowledge of iPhone operating systemProfessionalism and exceptional customer service skillsIntermediate knowledge of MS ExcelPossess knowledge of deployment of end user devicesPhysical Requirements :
High physical endurance : stand, squat, and walk long hours; no physical ailments (foot, ankle, knee, back, etc.)Lift up to 50 lbs.Travel and Reimbursement :
If the resource has to fly, they will bill the flight time 1 hourIf the resource is driving their own vehicle to the site, they will get paid for the travel time and the mileage (as permitted by client's PM).Will the client be paying for the hotel expenses or will it be taken out of their daily per diem? Client will cover hotel costThe technicians that won't be working / won't be getting paid between the weeks of the deployments.Work Schedule :
Work Days / hours / max hours per week : Will vary (some starts @ 6 am local, some later)Night work : Possibly, but not likelyWeekend work (yes and frequency, or no) : PossiblyOT eligible? YesTB_EN
