Community Desk Assistant (Student Position)

Job Title: Community Desk Assistant – Student Position

Reports To: Assistant Director of Student Services

Location: Bowie State University

Compensation: $15.00 per hour 

FLSA Status: Student Non-Exempt – Position not eligible for benefits 

Summary

This student position assists with 24-hour service desk operations including providing service to residents, forwarding emergency calls, monitoring the safety of the building, managing the work order system, logging/distributing resident packages, and assisting in the move-out/summer turn/move-in process. 

Essential Duties and Responsibilities:  

Skill Development

• Attend all staff meetings and training programs.
• Attend individual meetings with supervisor on an as-needed basis.
• Make use of resources that will enhance individual and staff development.

Customer Service

• Verify student residency using university issued student ID and residency list. 
• Respond to resident inquiries. If the answer is not readily available, find the answer by contacting the appropriate official or supervisor.
• Answer phone in a professional manner.
• Maintain careful key and swipe documentation.
• Distribute keys and swipes to residents after confirming identity.
• Accept work orders and take appropriate action based on the level of emergency.

Scheduling

• Collaborate with fellow staff to create a schedule for desk coverage. Work all hours assigned.
• Collaborate with fellow staff assigned to weekend team to cover all weekend hours.  Consult with supervisor as soon as possible if difficulties are encountered
•  Find coverage for your shift if you need a schedule adjustment due to a schedule conflict or illness.
• Cover assigned shifts for holidays.

Shift Duties

• Complete all assigned tasks during each shift.
• Complete all assigned projects from the main office, the leasing office, and/or the maintenance office
• Document all work in shift report.
• Maintain a tidy and organized workspace.

Emergencies

• Contact appropriate staff in case of emergency.  
• Report to the desk in the event of an emergency.
• Other duties as assigned

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma
• Enrollment as a current Bowie State University student in good academic standing at the time of application and throughout employment term.  
• Minimum 2.5 semester and cumulative GPA at the time of application and throughout the recruitment and employment term.  
• Ability to lift up to 25lbs and navigate up and down stairs.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must be in good financial and judicial standing with housing and BSU at time of hire and throughout employment period.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must occasionally lit and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Community Desk Assistant employees are evaluated on a semester-by-semester basis determined by job performance/evaluation. Continuation in the role after each semester is not guaranteed.

This is not employment contract.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.