Director of Housing Operations at Morgan State University

Job Title: Director of Housing Operations

Reports To: Regional Vice President

Location: Morgan State University – Legacy and Thurgood Marshall Halls

Compensation: $80,000.00 – $85,000.00 per year and a comprehensive benefits package

FLSA Status: Exempt

Position Summary

The Director of Housing Operations is responsible for oversight of facilities and business operations for Legacy and Thurgood Marshall Halls. This position focuses on maintaining high standards of service, safety, and efficiency through the implementation of maintenance plans, coordination of capital improvement projects, and development of operational best practices. The Director of Housing Operations will collaborate with university personnel, service vendors, facilities and administrative staff to carry out operations.

Responsibilities include:

Collaboration & Compliance

• Partner with university departments to support staff training and incident reporting.
• Ensure alignment with university and COCM policies and procedures.

Emergency and Safety Planning:

• Implement and manage emergency response protocols aligned with university safety procedures
• Coordinate after-hours response coverage for facilities-related incidents and emergencies.

Facilities Management:

• Develop and manage a comprehensive preventative maintenance and capital improvement plan.
• Regularly assess building conditions and recommend long-term facility enhancements.
• Ensure all systems (HVAC, electrical, plumbing, etc.) and operations follow local, state, and federal codes
• Oversee daily upkeep and cleaning of shared spaces (lobbies, stairwells, hallways, etc.)
• Coordinate routine pest control, trash, and recycling services.
• Lead the turn process for academic transitions.

Operations Oversight:

• Review and audit work orders for completion, quality, and efficiency.
• Monitor maintenance trends and develop proactive solutions.
• Maintain and update operation manuals and preventive maintenance documentation.
• Enforce compliance with service standards and operational procedures.

Resident Mail and Packages:

• Oversee and manage resident mail and package distribution.

Staffing & Supervision:

• Recruit, train, and supervise facilities staff.
• Promote a student-centered approach to facility services and support.
• Foster a culture of accountability, responsiveness, and service excellence.

Vendor & Budget Management:

• Oversee relationships with contractors and service vendors.
• Develop and manage annual operating and capital budgets.
• Prepare and present financial and maintenance reports.

Additional Duties:

• Perform other duties as assigned in support of operations and the campus housing experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree required - Master degree preferred.
• Minimum of 5 years of experience in student housing, facilities management, or property management, preferably in a higher education environment.
• Demonstrated experience with capital project planning and implementation, maintenance reporting, and budget management.
• Demonstrate proficiency in verbal communication
• Possess strong customer service skills
• Ability to analyze data to inform operations and maintenance planning
• Experience with leadership and supervision of facilities and administrative staff.
• Proficiency with Microsoft Office, work order systems, and property management software.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical requirements include the ability to sit, talk, hear, walk, climb stairs, use hands, and lift/move up to 35 pounds. Vision abilities include close and distance vision. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is not an employment contract.

Salary is commensurate with experience. COCM offers a competitive benefits package including medical, dental, and vision coverage, 401(k), and professional development opportunities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.